Cancellation policy
Subscription Cancellation Policy
Selene is available as a one-time purchase or as a subscription. This policy explains how subscriptions work and how to change or cancel one.
How Selene subscriptions work
When you choose a subscription plan, you'll receive repeat deliveries at the frequency you selected:
- 1-Month plan: one bottle (30 nights), delivered and billed every month.
- 3-Month plan: three bottles (90 nights), delivered and billed every 12 weeks.
Your first delivery is charged at checkout. Each renewal is charged to the same payment method at the same price you paid at sign-up, on the renewal date shown in your subscription details. Your payment details are stored securely by Shopify; we never see your full card number.
There is no minimum term, no lock-in and no cancellation fee.
Pause, skip or cancel
You can pause, skip a delivery or cancel your subscription at any time, for any reason.
- Open the Manage subscription link in your order confirmation email or in any renewal reminder email, or log in to your account on takeselene.com.
- Choose Pause, Skip next delivery or Cancel. The change applies immediately and you'll get an email confirming it.
- To avoid being charged for the next delivery, make the change before your next renewal date. Once a renewal has been processed, that delivery will ship and can't be cancelled, though it may be covered by our 90-Night Guarantee (see below).
If you have any trouble managing your subscription, email support@takeselene.com and we'll sort it for you.
Refunds
Cancelling stops future deliveries. It doesn't refund deliveries already made. Refunds are handled under our 90-Night Guarantee, set out in full in our Refund Policy: take Selene every night for 90 nights, and if it hasn't earned its place, email us between night 90 and night 120 for a refund of every order placed in your first 90 nights.
Renewal reminders
We'll email you before each renewal so nothing arrives, or is charged, that you weren't expecting.